It’s important to provide the correct email address at checkout. We use only this email address to update you about your order, including confirmation and tracking details. Please double-check it before placing your order.

Emails will not be answered during the Christmas break. Our team will respond as soon as we return after the holidays.

Yes! Tracking information will be sent to the email address you provided at checkout. Please check all folders including Spam and Junk.

Yes, we offer free delivery for all BFPO customers.

All exchange and refund requests will be processed from 6th January 2026 onwards.

No, all our locations are closed over the Christmas period. Our Head Office in Otterburn will still be dispatching orders between Christmas and New Year.

Yes, we ship to all BFPO addresses. If your BFPO location qualifies for VAT-free pricing, VAT will automatically be deducted at checkout.

Orders can be changed or cancelled before dispatch. Please email us as soon as possible — once an order has been dispatched, we cannot make changes.

During the Christmas period, delivery may take longer than usual. Please allow extra time:

UK mainland: 3–10 working days
BFPO locations: 7–15 working days
International: 7–20 working days

Tracking information will be sent as soon as your order is dispatched.

Yes! Gift vouchers are available in various amounts and can be used online.

Yes, you can exchange items for a different size. Exchanges will be processed from 6th January 2026.

At ODIN, we aim to offer fair and reasonable pricing for Military and Law Enforcement communities. As such, we do not offer discount codes or operate as a discount brand.

Yes, we ship to most countries. International shipping rates and times apply and are calculated at checkout.

Yes, we use secure payment gateways and never share your personal information with third parties.